Refund policy

1. GENERAL POLICY STATEMENT

All purchases made through this website or any affiliated sales channel are considered final unless explicitly stated otherwise in writing. By placing an order, the customer agrees to the terms outlined in this Return & Refund Policy in full.

We reserve the right, at our sole discretion, to refuse any return or refund request that does not strictly comply with the requirements stated herein.


2. ELIGIBILITY FOR RETURNS

To qualify for consideration of a return, all of the following conditions must be met without exception:

  • Return request must be submitted within 7 calendar days of delivery confirmation.
  • Item must be unused, unworn, unwashed, and in original condition.
  • Item must include all original packaging, tags, manuals, accessories, and documentation.
  • Item must not show any signs of installation, use, tampering, or alteration.
  • Customer must provide valid proof of purchase (order number and receipt).

Failure to meet ANY of the above conditions will result in automatic denial of the return request.


3. NON-RETURNABLE ITEMS

The following items are strictly non-returnable and non-refundable under all circumstances:

  • Clearance or final sale items
  • Customized, personalized, or made-to-order goods
  • Digital products or downloadable content
  • Gift cards or store credit instruments
  • Perishable goods or consumables
  • Items marked “non-returnable” at time of purchase
  • Hygiene-sensitive goods once packaging has been opened

We reserve the right to modify this list at any time without prior notice.


4. RETURN AUTHORIZATION (RMA REQUIRED)

All returns require a Return Merchandise Authorization (RMA) prior to shipment.

  • Customers must submit a return request via email or support portal.
  • If approved, an RMA number will be issued.
  • Returns sent without a valid RMA number will be refused and returned to sender at customer’s expense.

Issuance of an RMA does not guarantee approval of a refund.


5. SHIPPING RESPONSIBILITIES

  • Customers are solely responsible for all return shipping costs.
  • Original shipping charges are non-refundable under any circumstances.
  • We strongly recommend using a trackable and insured shipping method.
  • We are not responsible for lost, stolen, or damaged return shipments.

Risk of loss transfers to us only upon confirmed receipt and inspection.


6. INSPECTION AND APPROVAL PROCESS

All returned items are subject to a mandatory inspection period of up to 10–14 business days upon receipt.

During inspection, we will evaluate:

  • Product condition
  • Packaging integrity
  • Signs of use or damage
  • Compliance with return requirements

We reserve the exclusive right to determine whether a returned item meets eligibility criteria.

If the item fails inspection, no refund will be issued and the item may be returned to the customer at their expense.


7. RESTOCKING FEE

Approved returns may be subject to a restocking fee of up to 25% of the purchase price, deducted from the refund amount.

This fee may apply for, but is not limited to:

  • Opened packaging
  • Missing components
  • Damaged packaging
  • Handling or inspection costs

We reserve full discretion in determining applicable restocking fees.


8. REFUND PROCESSING

If a return is approved:

  • Refunds will be issued to the original payment method only.
  • Processing time may take 7–10 business days after approval.
  • Banking or payment processor delays are outside our control.

Refunds will reflect the purchase price minus any applicable fees, including restocking, shipping deductions, or damage assessments.


9. PARTIAL REFUNDS

We reserve the right to issue partial refunds only, including but not limited to situations involving:

  • Returned items not in original condition
  • Missing accessories or components
  • Late return submissions outside the eligible window
  • Items showing signs of use

Partial refunds are issued strictly at our discretion.


10. EXCHANGES

We do not guarantee exchanges.

If an exchange is approved, it is subject to:

  • Product availability
  • Additional shipping charges
  • Re-evaluation of eligibility criteria

We reserve the right to deny exchange requests and instead process returns under standard refund rules.


11. CHARGEBACKS & PAYMENT DISPUTES

Initiating a chargeback or payment dispute without first following this Return Policy may result in:

  • Immediate account suspension
  • Permanent ban from future purchases
  • Submission of supporting documentation to the payment processor

We actively contest all invalid or fraudulent chargebacks.


12. DAMAGED OR DEFECTIVE ITEMS

Claims for damaged or defective products must be submitted within 48 hours of delivery.

Requirements:

  • Clear photographic evidence
  • Original packaging photos
  • Description of the issue

Failure to report within this timeframe may result in denial of the claim.


13. DELIVERED BUT NOT RECEIVED CLAIMS

We are not responsible for packages marked “delivered” by the carrier.

In such cases:

  • Customer must file a claim with the shipping carrier.
  • We may provide supporting documentation upon request.
  • No replacement or refund is guaranteed.


14. RIGHT TO REFUSE SERVICE

We reserve the right to:

  • Refuse any return or refund request
  • Limit return eligibility for repeat returners
  • Suspend or terminate accounts suspected of policy abuse
  • Modify this policy at any time without prior notice


15. AGREEMENT TO TERMS

By completing a purchase, the customer acknowledges that they have read, understood, and agreed to this Return & Refund Policy in its entirety.